Banfield Pet Hospital

Emily Williams (19.08.2017 19:34)
Arrived to my scheduled annual appointment for our yearly shots and they said they could only see my dog if taken to the back without me. It will take the same amount of time... he will get the sam exact shots... They just refused to let me see it happen. Is it really happening then? This place is sketchy. Do not take your pets here.

Stacey Kisting (10.07.2017 00:41)
I called on a Sunday around 4pm, they closed at 5pm. I really needed them to see my cat because all of sudden she couldn't walk. They didn't have space but decided to fit me in any way. Dr Deeb was very nice and helpful. The entire staff was extremely friendly. The bill was very high at first and after I expressed some concern, they were really kind and said that they can give me a free exam discount for being a first time patient. We were pleased with the service.

Victoria Mota (15.05.2017 22:22)
Terrible customer service. When I called to make an appointment for my dog's comprehensive exam, I specifically told them to NOT give him a Bordetella vaccine. Well, the day has come and Dr. Gupta called to tell me he was ready for pick up, and he did get the Bordetella vaccine myself and my husband told them not to do. Why give this vaccine if he doesn't EVER get boarded?!
Very unhappy that I'm paying for a monthly service that is a complete waste. Do not go here. They don't care about your animal, it's just another shady business.

Tampa Man (21.04.2017 05:31)
I haven't had any negative issues with this Banfield. I have taken my pet here many times for yearly checkups and seem to have consistent service. They have been upfront with cost and vets listen to me. They do have some turnaround with their Veterinarians but I expect that with a large chain. My pet and i don't seem to have any issues with that. I continue to come in, plus, it's convient being inside PetSmart.

Chaya Cardonick (13.01.2017 16:40)
I have never been so upset/angry with a company before in my entire life. I brought my dog in for her scheduled surgery yesterday and was promised that she would be the first dog done because I did not want her to be sitting in a cage all day. I get a phone call at 2pm (after dropping her off at 8:45am) that the surgery before her took to long so she couldn't be done that day. Are you kidding me? So now after she had been sitting in a cage all day (exactly what I did not want) now she couldn't be done at all! I would have made another appointment if she couldn't have been the first dog done I specifically requested that when I made this appointment. Not to mention I had to ask my boss if I could go into work late that day so I could bring her in and my boyfriend who works 24 hour shifts, had to take the day off to pick her up. We lost a lot of money because of this and I am extremely upset. No, I will not be rescheduling. Your company has forever lost my business and I plan on letting everyone know just what kind of service I have received.. Now my dog is walking around with a bald patch on her head where she was supposed to have surgery at and never received it. It is not fair to traumatize an animal and make them sit in a cage all day with nothing done and I will not put her through that again. SHAME ON YOU!

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