Irish Lassie (13.11.2017 16:06)
Lived in Tampa for almost a decade and loved visiting Grimaldi's Pizzeria in Citrus Park. Had only been to the Westshore location a few times, but while back in Tampa visiting decided to meet up with friends for lunch. We met outside at 1100 am and seated promptly with a party of 6. Manager seated us and we perused the menu for a few minutes. Ordered VERY simplistic items -- LARGE CHEESE PIZZA, spinach salad and 6 sodas. Easy right? Placed order at 11:10 am ..... at 11:48 am manager schleped over to relay that the kitchen burned our pizza. I looked around us to see every.table already has their pizza, refills, desserts. While I was enjoying the company of my friends --- now I am getting annoyed. Had to ask for salad and refills. The high maintenance table behind us was getting all of our waiters attention. The manager never apologized nor did he offer the 3 year old at our table bread ... NOTHING!
Pizza FINALLY came out an hour later. Surprise .. no one ever asked, "How is your meal? Need refills? Dessert? You need anything else"? Tracked down clueless waiter (Ed)? and requested check. Conveyed my dissatisfaction with lack of service, burnt pizza and zero refills. Crappy manager walked over (it is now 1230 pm.... an hour & a half later) asking, "what's the problem"? Where do I begin? He was actually charging us for the burnt pizza? Manager began arguing with me and reluctantly removed burnt pizza. Offered us a $5 gift card.... huh? Took no responsibility for subpar service. Manager and server need to be retrained on customer service. Would I come back? Hell no and neither would any of my friends and family.
mark Canelli (13.11.2017 03:28)
We went there for pizza and drinks. All was good until we wanted order pizza . The bartender said the kitchen was closed for redoing the coals. We wanted to order food but only had two choices, either order more drinks or leave. At one point the bartender assumed we ordered a bottle of wine and charged it to bill. FINALLY after 2 hours we got the pizza. We asked for the bill he said OK , then said I think I just pushed a bottle of wine on you , then laughed and said I will give you free desert. I said NO thanks and he gave us the bill for the extra bottle of wine we did not order. I felt that he was just trying to up sell us the whole time and had no regard for what we wanted so I paid the bill and left.
heather stoeffler (10.11.2017 19:45)
Our favorite pizza place in Tampa! The manager here is the best. He recognizes his regulars and runs the restaurant like a well oiled machine. The pizza is thin crust cooked in a coal fired oven. It isn't listed on the menu but ask for a bruschetta pizza. The tomatoes and fresh basil are put on after the sauce free pizza is cooked and this makes the pizza extremely flavorful. Service is good and they support the local community.
Aabida Mohammed (27.10.2017 21:30)
I've always visited Grimaldi's at other locations this is my first time at West shore. I was highly disappointed with the service we received. We got sat at a table tucked away in the back mind you everywhere out front was pretty empty, then the table wasn't even cleaned. Took forever for our waitress to show up for our order. When she did i asked her to bring some cloths so i could wipe down the messy table. When she does come over she starts to rush us to order, didn't even bring anything to clean the table. The reason we were being rushed is some BS if we didn't order now it'll take 45 mins after to get our pizza. Whatever we complied and ordered something. Once she took our order never saw her again until was time for the check, another waiter brought out our food who was super friendly and nice. Meanwhile our waitress was talking away with another customer she had just sat down. It really pissed me off she rushed us to order our food and then never came to check back on us until the check. Horrible experience. We will not be visiting that location again! Management should pay attention to how their employees treat all their customers.
